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» Can a friend or relative pick up the vehicle for me?
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In a word, no. The person who made the booking, or any additional drivers listed on the booking, must pick up the vehicle - and be the only ones who drive it during the entirety of the rental period. If you want somebody else to drive the vehicle, you can add them as a driver at the time of pickup. This driver must be present at pick up and fulfill all of the driver license requirements.